All Systems Operational

About This Site

Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Uptime over the past 90 days. View historical uptime.
Cisco CER/UCM/HCS Integrations Operational
90 days ago
99.99 % uptime
Today
CER API ? Operational
90 days ago
99.99 % uptime
Today
Jabber Portal ? Operational
90 days ago
99.99 % uptime
Today
BroadWorks Integrations Operational
90 days ago
99.99 % uptime
Today
BroadWorks API ? Operational
90 days ago
99.99 % uptime
Today
HELD Services Operational
90 days ago
99.99 % uptime
Today
HELD Primary Operational
90 days ago
99.99 % uptime
Today
HELD Secondary Operational
90 days ago
99.99 % uptime
Today
Core Infrastructure Operational
90 days ago
99.98 % uptime
Today
Calling API ? Operational
90 days ago
99.99 % uptime
Today
User Portal ? Operational
90 days ago
99.99 % uptime
Today
US - SBCs - Primary Cluster (SC) ? Operational
90 days ago
99.95 % uptime
Today
US - SBCs - Secondary Cluster (W2) ? Operational
90 days ago
100.0 % uptime
Today
PSTN Routing Gateways ? Operational
90 days ago
100.0 % uptime
Today
US - SBCs - Primary Cluster (E2) ? Operational
90 days ago
100.0 % uptime
Today
Non-Critical Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Cloudflare Service
Resolved -

Current Service Status


All core services are operating normally at this time.



Our initial impact assessment confirms:



  • 911 call handling across all integrations was unaffected.

  • CUCM Agent operations (tracking, user and device synchronization) were not impacted.



Identified Impacted Services:



  • Location updates in the Webex client via HELD.

  • Location updates in the Jabber Gadget.

  • CER updates to ERL/ELINs.

  • The 9Line REST API and 9Line Portal.
Nov 18, 07:46 CST
Update - Services appear to be restored but we are continuing to monitor the situation and Cloudflare's status. Subsequent notifications will be provided as they are available.
Nov 18, 06:39 CST
Update - We are continuing to investigate this issue.
Nov 18, 06:29 CST
Investigating -

Service Disruption Notice


We have begun experiencing service disruptions due to the ongoing global Cloudflare issues affecting certain 9Line911.com records. This may affect access to some services.


Cloudflare has confirmed widespread errors and is actively working to mitigate the problem. We are closely monitoring the situation and will provide updates as soon as more information becomes available.


What you need to know:



  • Issue: Global Cloudflare outage causing DNS resolution failures

  • Impact: Some 9Line911.com services may be intermittently unavailable

  • Status: Investigation and mitigation in progress


We appreciate your patience and will keep you informed with timely updates.


Updates will occur as soon as they become available and in accordance with our notification policies. Thank you for your time as we continue to work on this issue.
Nov 18, 06:28 CST
Nov 17, 2025

No incidents reported.

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