Update - We are continuing to monitor for any further issues.
Oct 23, 2024 - 15:03 CDT
Oct 23, 2024 - 15:03 CDT
Monitoring - Our upstream provider is no longer experiencing timeouts with geolocation validation and creation requests and services are functioning as expected. We will continue to monitor this situation.
Oct 23, 2024 - 15:03 CDT
Oct 23, 2024 - 15:03 CDT
Investigating - We are investigating an intermittent issue with our upstream geolocation validation and creation provider and will continue to provide updates as we have more information.
Symptoms include customers experiencing a "Provisioning failed" message in the portal when creating a new location. Webex/HELD users may also experience issues with creating new locations.
This issue does not impact geolocation assignment for existing locations nor geolocation stamping of existing locations for emergency calls.
Oct 23, 2024 - 12:58 CDT
Symptoms include customers experiencing a "Provisioning failed" message in the portal when creating a new location. Webex/HELD users may also experience issues with creating new locations.
This issue does not impact geolocation assignment for existing locations nor geolocation stamping of existing locations for emergency calls.
Oct 23, 2024 - 12:58 CDT
About This Site
Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Cisco CER/UCM/HCS Integrations
Operational
CER API
?
Operational
Jabber Portal
?
Operational
BroadWorks Integrations
Operational
BroadWorks API
?
Operational
HELD Services
Operational
HELD Primary
Operational
HELD Secondary
Operational
Core Infrastructure
Operational
Calling API
?
Operational
User Portal
?
Operational
US - SBCs - Primary Cluster (SC)
?
Operational
US - SBCs - Secondary Cluster (W2)
?
Operational
PSTN Routing Gateways
?
Operational
Non-Critical
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.