All Systems Operational

About This Site

Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Uptime over the past 90 days. View historical uptime.
Cisco CER/UCM/HCS Integrations Operational
90 days ago
100.0 % uptime
Today
CER API Operational
90 days ago
100.0 % uptime
Today
Jabber Portal Operational
90 days ago
100.0 % uptime
Today
BroadWorks Integrations Operational
90 days ago
100.0 % uptime
Today
BroadWorks API Operational
90 days ago
100.0 % uptime
Today
HELD Services Operational
90 days ago
100.0 % uptime
Today
HELD Primary Operational
90 days ago
100.0 % uptime
Today
HELD Secondary Operational
90 days ago
100.0 % uptime
Today
Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
Calling API Operational
90 days ago
100.0 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
US - SBCs - Primary Cluster (SC) Operational
90 days ago
100.0 % uptime
Today
US - SBCs - Secondary Cluster (W2) Operational
90 days ago
100.0 % uptime
Today
PSTN Routing Gateways Operational
90 days ago
100.0 % uptime
Today
US - SBCs - Primary Cluster (E2) Operational
90 days ago
100.0 % uptime
Today
Non-Critical Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
Maintenance window extended for dedicated instance testing.
Completed - All testing on dedicated instance systems are complete and all regions are online.
May 9, 13:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:10 CDT
Scheduled - We are extended the maintenance window for dedicated instance testing in W2/E2. Shared call server systems are not affected and the SC region is online. 911 calling is unaffected as the SC clusters are online.
May 9, 13:06 CDT
Call Server Updates
Completed - The scheduled maintenance has been completed.
May 9, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 CDT
Scheduled - Overview

9Line will be performing routine system updates and security patches to the SBC operating system.



Expected Service Impact

Due to load balancing and high availability, we do not anticipate any disruption to critical services during this maintenance window. Regional clusters will be upgraded one at a time, with calls automatically routed to the remaining active clusters.



Recommendations

To ensure seamless failover, please confirm your SBC configuration includes:

1. OPTION messages enabled for keepalive checks

2. Paths configured to both primary and secondary 9Line call server clusters



Contact

Questions about this maintenance? Open a ticket at support.9line911.com
May 9, 07:00 CDT
May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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