Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Cisco CER/UCM/HCS Integrations
Operational
90 days ago
100.0
% uptime
Today
CER API
?
Operational
90 days ago
100.0
% uptime
Today
Jabber Portal
?
Operational
90 days ago
100.0
% uptime
Today
BroadWorks Integrations
Operational
90 days ago
100.0
% uptime
Today
BroadWorks API
?
Operational
90 days ago
100.0
% uptime
Today
HELD Services
Operational
90 days ago
100.0
% uptime
Today
HELD Primary
Operational
90 days ago
100.0
% uptime
Today
HELD Secondary
Operational
90 days ago
100.0
% uptime
Today
Core Infrastructure
Operational
90 days ago
99.98
% uptime
Today
Calling API
?
Operational
90 days ago
100.0
% uptime
Today
User Portal
?
Operational
90 days ago
100.0
% uptime
Today
US - SBCs - Primary Cluster (SC)
?
Operational
90 days ago
99.93
% uptime
Today
US - SBCs - Secondary Cluster (W2)
?
Operational
90 days ago
100.0
% uptime
Today
PSTN Routing Gateways
?
Operational
90 days ago
100.0
% uptime
Today
Non-Critical
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
9Line will perform system updates and patches to the SBC operating system on November 2, 2024 between 0700-0900 Central time.
Service Impact
Due to load balancing and high availability, we do not anticipate any service disruption to critical services during this maintenance. The SC cluster will be upgraded first, followed by the W2 cluster. During the upgrade, one regional cluster will be offline and calls will be serviced by the other regional cluster.
Duration of Impact
While we expect no impact to services, always ensure you maintain paths to both the primary and secondary clusters in your SBC configuration to ensure automatic failover between 9Line call server clusters.
Resolved -
Services have remained stable with the provider’s geolocation validation API and this incident is being closed.
Oct 24, 18:12 CDT
Update -
We are continuing to monitor for any further issues.
Oct 23, 15:03 CDT
Monitoring -
Our upstream provider is no longer experiencing timeouts with geolocation validation and creation requests and services are functioning as expected. We will continue to monitor this situation.
Oct 23, 15:03 CDT
Investigating -
We are investigating an intermittent issue with our upstream geolocation validation and creation provider and will continue to provide updates as we have more information.
Symptoms include customers experiencing a "Provisioning failed" message in the portal when creating a new location. Webex/HELD users may also experience issues with creating new locations.
This issue does not impact geolocation assignment for existing locations nor geolocation stamping of existing locations for emergency calls.
Oct 23, 12:58 CDT