Monitoring - Notification-configuration emails are now being sent through our alternate delivery service, and we have confirmed that messages are leaving our system normally. Customers who use Microsoft-hosted email may continue to see delayed delivery until Microsoft resolves its service disruption. We will continue monitoring and will post a final update once Microsoft reports full recovery.
Nov 12, 2026 - 14:47 CST
Nov 12, 2026 - 14:47 CST
Identified - Update:
We are aware of an ongoing Microsoft email service disruption that is affecting the delivery of some 9Line email notifications.
What is affected:
Email notifications sent to recipients defined in individual notification configurations are currently delayed or not being delivered. Notifications sent to your organization-wide contacts are not affected on our side and continue to send normally.
What we are doing:
We are moving notification-configuration emails to an alternate delivery service unaffected by the Microsoft disruption. We will post an update here once this change is complete and those emails are sending again.
Important note for customers using Microsoft email (Outlook / Microsoft 365):
If your organization receives email through Microsoft, you may still see delays or missing messages even after our change is in place. This is caused by the Microsoft outage affecting inbound mail to your mailboxes, and it is outside of our control. Those messages should be delivered once Microsoft restores service. You can follow Microsoft’s progress on the Microsoft 365 Service Health dashboard: https://status.cloud.microsoft/m365/.
What you can do:
Until email delivery is fully restored, we recommend monitoring the organization-level email or other configured notification channels. 911 call routing and location delivery to PSAPs are not affected by this issue.
We will provide another update after the move is complete or sooner as the situation changes.
Nov 12, 2026 - 13:40 CST
We are aware of an ongoing Microsoft email service disruption that is affecting the delivery of some 9Line email notifications.
What is affected:
Email notifications sent to recipients defined in individual notification configurations are currently delayed or not being delivered. Notifications sent to your organization-wide contacts are not affected on our side and continue to send normally.
What we are doing:
We are moving notification-configuration emails to an alternate delivery service unaffected by the Microsoft disruption. We will post an update here once this change is complete and those emails are sending again.
Important note for customers using Microsoft email (Outlook / Microsoft 365):
If your organization receives email through Microsoft, you may still see delays or missing messages even after our change is in place. This is caused by the Microsoft outage affecting inbound mail to your mailboxes, and it is outside of our control. Those messages should be delivered once Microsoft restores service. You can follow Microsoft’s progress on the Microsoft 365 Service Health dashboard: https://status.cloud.microsoft/m365/.
What you can do:
Until email delivery is fully restored, we recommend monitoring the organization-level email or other configured notification channels. 911 call routing and location delivery to PSAPs are not affected by this issue.
We will provide another update after the move is complete or sooner as the situation changes.
Nov 12, 2026 - 13:40 CST
About This Site
Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
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