All Systems Operational
About This Site
Welcome to 9Line's status page for service status and updates. Here you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Cisco CER/UCM/HCS Integrations
Operational
CER API
Operational
Jabber Portal
Operational
BroadWorks Integrations
Operational
BroadWorks API
Operational
HELD Services
Operational
HELD Primary
Operational
HELD Secondary
Operational
Core Infrastructure
Operational
Calling API
Operational
User Portal
Operational
US - SBCs - Primary Cluster (SC)
Operational
US - SBCs - Secondary Cluster (W2)
Operational
PSTN Routing Gateways
Operational
US - SBCs - Primary Cluster (E2)
Operational
Address Geocoding Service
Operational
Echo - AI Contextual Analysis
Operational
Non-Critical
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Call Server Updates Oct 10, 2026 07:00-13:00 CDT
Overview
9Line will be performing routine system updates and security patches to the SBC operating system.
Expected Service Impact
Due to load balancing and high availability, we do not anticipate any disruption to critical services during this maintenance window. Regional clusters will be upgraded one at a time, with calls automatically routed to the remaining active clusters.
Recommendations
To ensure seamless failover, please confirm your SBC configuration includes:
1. OPTION messages enabled for keepalive checks
2. Paths configured to both primary and secondary 9Line call server clusters
Contact
Questions about this maintenance? Please open a ticket with us at support.9line911.com.
Posted on Oct 01, 2026 - 11:11 CDT
9Line will be performing routine system updates and security patches to the SBC operating system.
Expected Service Impact
Due to load balancing and high availability, we do not anticipate any disruption to critical services during this maintenance window. Regional clusters will be upgraded one at a time, with calls automatically routed to the remaining active clusters.
Recommendations
To ensure seamless failover, please confirm your SBC configuration includes:
1. OPTION messages enabled for keepalive checks
2. Paths configured to both primary and secondary 9Line call server clusters
Contact
Questions about this maintenance? Please open a ticket with us at support.9line911.com.
Posted on Oct 01, 2026 - 11:11 CDT